1. Watch Network Issues
1.1 No Signal/SIM Card Not Detected
Possible Causes：
❌ SIM card damaged or worn out
❌ Poor contact between SIM card and watch slot (hardware issue)
Solutions：
✔ Test SIM card in another device to verify if it works normally
✔ Try a different SIM card in the watch to rule out hardware problems
✔ Clean the SIM card and slot gently to ensure proper contact
1.2 No Volte/cannot make SIM call.
Possible Causes：
❌ Volte not working
Solutions：
✔ Ensure Volte option is ON, Check status bar in watch-(Volte symbol)
✔ Check what SIM operator is and send (MCC MNC)to support team.
1.3 "No Service"/Emergency Calls Only
Possible Causes：
❌ SIM card expired or deactivated
❌ Incompatible carrier bands
❌ Network registration failure
Solutions：
✔ Top up to activate the SIM card.
✔ Confirm band compatibility between watch and carrier
✔ Restart watch to re-register on network
1.4 No cellular data/APN issue
Possible Causes：
❌ SIM card no balance
❌ APN does not work or APN missing
Solutions：
✔ Top-up for SIM card
✔ Send MNC/MCC and the name of SIM operator to Support team to check APN properly.
2. App Account & Password Issues
2.1 Forgot Password
✔Use the "Forgot Password" option in the app to reset via email/SMS.
✔Ensure the registered email/phone number is accessible.
2.2 Cannot register app account
Possible Causes：
❌ Invalid email/password format
Solutions：
✔ Use a valid email (e.g., user@example.com).
Password format error: Only letters and numbers are allowed, no special symbols are allowed (6-16bits)
For example❌ : 2025@hello. (@ . are not allowed.)
3.Watch & App Pairing Issues
3.1 Incorrect Server/Region Selection
Possible Causes：
❌ Wrong server/region selected (e.g., Asia instead of Europe)
Solutions：
✔ Ensure the app is set to the correct server/Area (Europe/US).
3.2 Binding Code Not Updated (Device Is Not Activated)
Possible Causes：
❌ Watch was unpaired but did not refresh the binding code due to no internet connection.
Solutions：
✔Reconnect the watch to Wi-Fi/mobile data to sync the latest binding code.
✔ Restart the watch to force an update.
✔ If the issue persists, reset the watch and try pairing again.
3.3 Camera Unable to Scan QR Code
Possible Causes：
❌ Poor camera focus or damaged QR code.
Solutions：
✔ Manually enter the 10-bit binding code (found in the watch settings).
✔ Ensure proper lighting and clean the camera lens.
✔ Try scanning from a different angle or distance.
4.Video Call Issues
4.1. Automatically hang up when answered
Possible Causes：
❌ Poor internet speed
❌ App permissions blocked
❌ Camera broken
Solutions：
✔ Use WiFi or strong 4G signal.
✔ Enable microphone/camera permissions.(in phone settings)
✔ Check the camera function (take photo in watch)
4.2 Cannot receive (video/Voice)call notifications
Possible Causes：
❌ APP Permissions blocked
Solutions：
✔ Make sure APP notification/Appear on top(floating window)/ Run in the background
are allowed.
5.Admin/members & SOS Contacts
5.1 How to be Admin/Family members
The first account to bind with watch is the admin account
After the admin, other accounts bind with this watch are member accounts
When non-admins (members) scan binding code to bind with watch, it requires approval from admin
Up to 8 members (admin) are supported to bind with 1 device(watch)
5.2 SOS contacts
How to Add SOS Contacts:
Open the app → Contacts → Add trusted numbers. (SIM card number)
→ Select "Emergency call" and set the contact to SOS contact
Up to 3 SOS contacts can be added.
How SOS Works:
Press & hold the side button for 5 seconds.
The watch will call SOS contacts via SIM card.
if 1st SOS contact no answer
→ call 2nd SOS contact-no answer
→ call 3rd SOS contact no answer
→ call 1st SOS contact...
6.1 Positioning deviation
Possible Causes：
❌ WIFI/LBS positioning error
Solutions：
✔ WIFI/LBS positioning have technical errors at 50m-1km
✔ Go outside and manually update to get GPS positioning data
6.2 No Location History in App
Possible Causes：
❌ High frequency location mode disabled
❌ Safety zone/Geo fence disabled
❌ Watch not syncing with the server due to bad signal
Solutions：
✔ Enable "9 minutes/time" location mode in app
✔ Add a safety zone and enable it
✔ Check if the watch is online (status bar icon).
6.3 Geo-Fence (Safety Zone) Alerts Not Working
Possible Causes：
❌ Background app restrictions
❌ Weak GPS signal
Solutions：
✔ Allow app background activity (phone settings).
✔ Test in an open area (better GPS accuracy).
